Shop Policy & Returns
REFUNDS
We do not issue refunds at this time for lost or damaged packages. We add full insurance to every order, so if your package was lost or damaged, please contact UPS or USPS (depending on which one you chose at check-out) to file a claim and get refunded.
If you received the wrong item, or the item was damaged NOT due to shipping, please email us within 48 hours of receiving item at jlwalker1020@gmail.com. This will be reviewed case-by-case. You must provide ample proof the item was not damaged during shipping and was due to packaging issues. Please include your order number to the email subject line. Store credit will be given for majority of cases.
RETURNS
ALL SALES ARE FINAL.
The following policy will be effective for 30 days after purchase:
If you would like to return your item(s) within 30 days of purchase, you may be eligible for store credit in the amount you spent on said item(s). Store credit will be issued AFTER the item(s) are sent back to us and inspected. To be eligible for store credit, item(s) must be in the original condition you received them in and have no damage.
Once item(s) have been thoroughly inspected, you will be notified of your eligibility or ineligibility of store credit.
PAYMENT PLANS
We do offer personalized payment plans if Afterpay, Klarna, Shop Pay, or PayPal Pay Later are not suitable for you. For additional information please write to Nesta using the contact form in the drop-down menu. We are very flexible and willing to work with all different budgets. Weekly or biweekly payments are preferred but if you need something a bit more spread out, we will work with you! DOWN PAYMENTS are required for payment plans of at least 10%. You may choose to cancel your payment plan at any time, however any payments already sent are NON-REFUNDABLE.
GIFT CARDS
At this time, River Walkers Minerals does not offer gift cards.
Let customers speak for us
from 32 reviewsA very solid, calming energy. I’ve never seen anything quite like this — I could look at it all day and keep finding new things.
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The gift recipient loved it. I thought it was a beautiful piece. Thanks.
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We received wonderful customer service! Quick response time, great packaging, beautiful mineral specimen. Jessica even went above and beyond, out of her way to accommodate special shipping needs for us. Even included small gifts in our package. She seems to be a very kind hearted business owner whom I look forward to supporting and buying from again in the near future! Thanks River Walker Minerals!
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This piece is absolutely breathtaking! It arrived carefully packed and in perfect condition. Customer service is fast and friendly. Wonderful experience! Highly recommend!
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Words cannot begin to describe how gorgeous this pink lithium quartz piece is. She is now a centerpiece in our living room. The quality is incredible and she arrived quickly, packaged perfectly. Thank you for bringing these rare beauties to us!
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My latest order is an amethyst piece. The pictures did it no justice. As always I’m extremely happy with it! Jessica has the best quality. Not only is the piece exquisite but the price was extremely friendly. I also have to mention that her “extra” she gives, I think they are the cutest!!!they may be little but they’re always beautiful as well!
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High quality gorgeous unique pieces! I love everything I’ve ever bought ! Highly recommended! Collectors pieces for sure!
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Would absolutely buy from again! Extremely kind, responsive, and helpful with questions. The piece I ordered is exactly as pictured and STUNNING! Highly recommend!
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I’ve been dealing with Jessica now for about a year and she is just very knowledgeable and friendly. The quality of the merchandise she sells is fantastic and customer service is amazing.
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Here are a few of the beauties I have purchased from River Walkers Minerals over the past year. Jessica is a delight, the crystals are of incredible quality and the prices fair. This is one of my favorite places to shop for exceptional crystals.
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I've dealt with so many different kinds of sellers out there. Most aren't as compassionate or patient. She allows you to do payment plans so you can afford dream stones! She gives you updates often and comes off as very friendly and caring of her customers. I cannot thank her enough, but I can say that I'd buy from her again! Very beautiful, well packaged and cared for specimens! Not one of them had a scratch on them!
Was a gift for my spouse and she loved it!
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I was so happy getting this. Everything I buy here is alway amazing and the care that goes into wrapping the stones.
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This is a beautiful piece of amethyst. I will be back.
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