Shop Policy & Returns
REFUNDS
We do not issue refunds at this time for lost or damaged packages. We add full insurance to every order, so if your package was lost or damaged, please contact UPS or USPS (depending on which one is assigned to your tracking number) to file a claim and get refunded.
If you received the wrong item, or the item was damaged NOT due to shipping, please email us within 48 hours of receiving item at jlwalker1020@gmail.com. This will be reviewed case-by-case. You must provide ample proof the item was not damaged during shipping and was due to packaging issues. Please include your order number to the email subject line. Store credit will be given for majority of cases.
RETURNS
ALL SALES ARE FINAL.
The following policy will be effective for 30 days after purchase:
If you would like to return your item(s) within 30 days of purchase, you may be eligible for store credit in the amount you spent on said item(s). Store credit will be issued AFTER the item(s) are sent back to us and inspected. To be eligible for store credit, item(s) must be in the original condition you received them in and have no damage.
Once item(s) have been thoroughly inspected, you will be notified of your eligibility or ineligibility of store credit.
PAYMENT PLANS
We do offer personalized payment plans if Afterpay, Klarna, Shop Pay, or PayPal Pay Later are not suitable for you. For additional information please write to Nesta using the contact form in the drop-down menu. We are very flexible and willing to work with all different budgets. Weekly or biweekly payments are preferred but if you need something a bit more spread out, we will work with you! DOWN PAYMENTS are required for payment plans of at least 10%. You may choose to cancel your payment plan at any time, however any payments already sent are NON-REFUNDABLE.
GIFT CARDS
At this time, River Walkers Minerals does not offer gift cards.
Let customers speak for us
from 38 reviewsJessica always has the most stunning pieces and provides professional and attentive customer service. I have never been disappointed in any purchases from her - I am always blown away and constantly tempted to order more because everything she carefully curates is absolutely beautiful!!

Every single piece I have ordered from River Walkers Minerals has been even better in person than the photos. Not to mention they take the time to package everything so it arrives with no damage. I will continue to order from them.

I recently received my first order from River Walker Minerals and it’s nothing short of beautiful. The customer service is fantastic and they shipped fast and the order was packed so well. Thank you for a wonderful order and will be ordering again.

If I could give more than 5 stars I absolutely would. I am beyond impressed with the piece that I purchased and with the communication. This is the smoothest and easiest crystal transaction I’ve ever had. Jessica is seriously such a lovely person! The crystal beyond exceeded my expectations and was packaged extremely well! Super safe packaging, the piece got to me perfectly! And for being as heavy it was, absolutely perfect! The pricing is extremely reasonable for the quality you receive. Overall I’m beyond impressed and she now has a lifelong customer and friend. Thank you so much! ⭐️⭐️⭐️⭐️⭐️

I am a repeat customer from River Walker Minerals and will continue to purchase! Every single crystal I have bought from her is ✨EXACTLY✨ as described! I’ve bought crystals from other places- and the colors have sometimes been way off. I get it. It can happen. Cameras and phone screens can do funny things! That stated, River Walker Minerals seemingly is able to take the most accurate photos and videos that really detail what you are purchasing! This is a trusted seller and I have recommended her to others as well! I love that she knew the entire background story of the crystal that I most recently purchased. I know exactly where it came from and even what tribe mined it! I love how she sources ethically! Not only that- she is extremely knowledgeable and helpful and not just ‘another seller.’ Her finds are true once in a lifetimes gems 💎

I absolutely love my piece! I received it quickly and it was packaged perfectly. Far exceeded my expectations, thank you so much!

A very solid, calming energy. I’ve never seen anything quite like this — I could look at it all day and keep finding new things.

The gift recipient loved it. I thought it was a beautiful piece. Thanks.

We received wonderful customer service! Quick response time, great packaging, beautiful mineral specimen. Jessica even went above and beyond, out of her way to accommodate special shipping needs for us. Even included small gifts in our package. She seems to be a very kind hearted business owner whom I look forward to supporting and buying from again in the near future! Thanks River Walker Minerals!

This piece is absolutely breathtaking! It arrived carefully packed and in perfect condition. Customer service is fast and friendly. Wonderful experience! Highly recommend!

Words cannot begin to describe how gorgeous this pink lithium quartz piece is. She is now a centerpiece in our living room. The quality is incredible and she arrived quickly, packaged perfectly. Thank you for bringing these rare beauties to us!

My latest order is an amethyst piece. The pictures did it no justice. As always I’m extremely happy with it! Jessica has the best quality. Not only is the piece exquisite but the price was extremely friendly. I also have to mention that her “extra” she gives, I think they are the cutest!!!they may be little but they’re always beautiful as well!

High quality gorgeous unique pieces! I love everything I’ve ever bought ! Highly recommended! Collectors pieces for sure!

Would absolutely buy from again! Extremely kind, responsive, and helpful with questions. The piece I ordered is exactly as pictured and STUNNING! Highly recommend!

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