Shop Policy & Returns

At River Walkers Minerals, we take great care in accurately photographing, describing, and securely packaging every specimen. Because each piece is one of a kind, please review all photos, videos, measurements, and descriptions carefully before placing your order.

Natural Specimens

All minerals, crystals, fossils, and artifacts are natural objects and may contain natural fractures, internal stress, healed cracks, growth contacts, pits, or other naturally occurring characteristics. These are not considered damage unless specifically noted. Colors may appear slightly different depending on lighting conditions and individual screen settings.

Returns

Eligible items may be returned for store credit within 14 days of delivery.

To qualify, the specimen must be returned in the same condition it was received, with original packaging whenever possible, and must not have been altered, cleaned, repaired, or damaged after delivery.

Customers are responsible for return shipping costs unless the return has been approved due to our error or verified shipping damage.

Original shipping charges are non-refundable. If your order qualified for free shipping, our actual outbound shipping cost may be deducted from your store credit.

Once the returned item has been received and inspected, your store credit will be processed and you will be notified.

Unless a listing is specifically marked “Final Sale – No Returns or Refunds,” eligible purchases may be returned in accordance with River Walkers Minerals’ standard return policy.

Shipping Damage

Although we package every order with great care, damage can occasionally occur during transit.

If your order arrives damaged, please contact  us within 48 hours of delivery and before attempting any repairs or discarding the packaging.

To process a shipping damage claim, we may request clear photos and/or video of the specimen, the shipping box (inside and outside), all packing materials, and any detached fragments. Please retain all packaging and contents until the claim has been resolved, as failure to do so may prevent a successful carrier claim.

Shipping damage claims are reviewed individually. We may offer a partial refund, replacement (when available), repair, return for refund, or another appropriate resolution depending on the circumstances.

Final Sale Items

Certain specimens, including some consignment pieces, may be marked “Final Sale – No Returns or Refunds.” These items are not eligible for returns, refunds, exchanges, or store credit unless they arrive materially different from their description or are damaged during transit. Final Sale status will always be clearly stated in the listing prior to purchase.

Lost Packages

Once a package has been accepted by the shipping carrier, delivery is outside of our direct control. If your package is lost in transit, please contact us promptly so we can assist with filing a carrier claim.

Incorrect Items

If we accidentally send the wrong item, please contact us within 7 days of delivery. We’ll provide a prepaid return label and correct the mistake at no cost to you.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or we made an error:

• Custom or personalized items.
• Clearance/ sale items.
• Items marked “Final Sale”

Refused or Undeliverable Packages

Orders refused by the customer or returned due to an incorrect shipping address may be subject to the original shipping charges, return shipping fees, and any carrier fees before a refund is issued.

Questions

We’re committed to resolving any issues fairly and encourage you to contact us before opening a dispute with your payment provider.

PAYMENT PLANS

We offer personalized payment plans if Afterpay, Klarna, Shop Pay, or PayPal Pay Later are not suitable. Weekly or biweekly payments are preferred, though we’re happy to work with different budgets. A minimum 20% down payment is required. Payment plans may be canceled at any time; however, all payments received, including the down payment, are non-refundable.

GIFT CARDS

At this time, River Walkers Minerals does not offer gift cards.