Refund policy

REFUNDS

We do not issue refunds for lost or damaged packages. We add full insurance to every order, so if your package was lost or damaged, please contact UPS or USPS (depending on which one you chose at check-out) to file a claim and get refunded.

If you received the wrong item, or the item was damaged NOT due to shipping, please email us within 48 hours of receiving item at jlwalker1020@gmail.com. This will be reviewed case-by-case. You must provide ample proof the item was not damaged during shipping and was due to packaging issues. Please include your order number to the email subject line. Store credit will be given for majority of cases. 

PAYMENT PLANS

We do offer personalized payment plans if Afterpay or PayPal pay-in-4 is not suitable for you. For additional information please write to Nesta using the contact form in the drop-down menu. We are very flexible and willing to work with all different budgets. Weekly or biweekly payments are preferred but if you need something a bit more spread out, we will work with you! DOWN PAYMENTS are required for payment plans of at least 10%. You may choose to cancel your payment plan at any time, however any payments already sent are NON-REFUNDABLE. 

GIFT CARDS

At this time, River Walkers Minerals does not free gift cards.